Frequently Asked Questions
Return PolicyWe guarantee complete satisfaction on every item we sell directly. If you are not completely satisfied you may return it for a replacement or for a refund of the purchase price* (US$), within 30 days of receipt of the item. IT IS STRONGLY RECOMMENDED THAT YOU OPEN ALL MERCHANDISE UPON RECEIPT TO INSPECT IT IN ORDER TO TAKE ADVANTAGE OF THIS POLICY. If your item was purchased directly from MVP Collection: Customers who purchased directly from MVP Collection should note that all returns/exchanges must be sent to us and received within 30 (THIRTY) days of the original delivery date of the product to you. The product must be returned in its original box/packaging in the same condition as it was sent to you. The item must be returned intact with statue, accessories, bases, original packaging, outer shipment box as well as in a double boxed shipping carton, if this is how it was sent to you. Returned items that arrive with excessive damage due to improper packing may be assessed a damage product fee, of up to 10% of the product price. Due to the limited edition nature of our product, we cannot guarantee that the item(s) can be replaced at the time of return. In this case, we would offer a full refund of the purchase price (US$). We will pay the return shipping cost if the return / exchange is a result of our error such as a defect / damage or an error in filling your order. * If the purchase is being returned for any other reason than those previously stated, the buyer will be responsible for all shipping charges, including those to return the item(s) to us. Refunds will be the purchase price minus any applicable shipping charges. Please contact us here! Security And PrivacyYour Web BrowserWhen a visitor accesses our site, our Web server automatically recognizes the visitor's domain name and e-mail address (where possible). We collect the domain name and aggregate information on what pages of our site are accessed, as well as the e-mail addresses of those who purchase from us on-line and communicate with us via e-mail. We use this information for internal marketing purposes only. Your information will not be shared with other organizations. Your E-Mail AddressIf you have opted to receive e-mail from us about special promotions, events and new products in the future, you should be receiving periodic messages from us with this information. If you wish to be removed from this list, please e-mail us at . Your e-mail address will never be sold or shared with other parties Your Mailing AddressIf you supply us with your postal address on-line you may receive periodic mailings from us with information on new products or upcoming events. If you do not wish to receive such mailings, please contact us at put "remove from print mailing file" in the subject line and include your mailing address in the email. Your Telephone NumberPersons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding orders they have placed on-line. This number will be used for order confirmations only and will not be used for telemarketing nor will it ever be shared with other organizations. Your Credit Card InformationCustomers who buy through mvpcollection.com are shopping on a secure server (SSL), which encrypts all of the customer’s personal information including name, address and credit card number. Encryption ensures that no one can access or use personal information in an unauthorized manner. Contact Info:Email:Phone: 1-443-573-5259 Mailing address: MVPCollection 6600 Moravia Park Drive Baltimore, MD 21237 |
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